Services Provided

Services Provided

The CWI VETS Team will provide a wide range of IT services, products and solutions worldwide on the VETS contract to support our Government Customers in their daily operations, their protection of infrastructure, their fight against terrorism and their development and marketing of emerging technologies. Services that may be ordered on this contract include:

Systems Operations and Maintenance (Functional Area (FA) 1)
Information Systems Engineering (Functional Area (FA) 2)

Note: Additional IT efforts, as required, can be obtained under this contract as long as the requirement fits within the scope of the designated NAICS Codes 541512, 541511, 541513, 541519, 518210 and 611420.

FUNCTIONAL AREA ONE (1) – SYSTEMS OPERATIONS AND MAINTENANCE

(1) Chief Knowledge Officer (CKO) Support

i) Informatics

ii) Knowledge Management

(2) Configuration Management and Licensing

(3) Database Design and Administration and Data Storage Management

i) Database Design

(4) E-Business Planning and Support

(5) Electronic Commerce (EC) and Electronic Data Interchange Support

(6) Emerging Technologies

i) IT Research and Development

ii) Nanotechnology

(7) Independent Verification and Validation

(8) Information Architecture Analysis and Web Object Indexing

(9) Information Management Life Cycle Planning/Support

i) Information Management Support

(10) Integration Support

(11) Internet System Architecture and Webmaster Support

i) Website Development and Support

(12) Mainframe/Data Processing System Support

(13) Media/Training Center/Video Teleconferencing Support

(14) Network Support (including Interdepartmental Data Network (IDN), Local Area Networks (LAN), Wide Area Networks (WAN), Internet access, etc.)

i) Connectivity and IT infrastructure Support (including Data Networks, Interdepartmental DataNetwork (IDN), Local Area Networks (LAN), Wide Area Networks (WAN), Storage Area Networks (SAN)

(15) Office Automation Support/Help Desk Support

(16) Performance Measures and Metrics Planning

(17) Seat Management

i) Systems Operations

(18) Section 508 Compliance Assistance

(19) Supply Chain Management (Logistics)

(20) Systems Management Support

i) Information Systems Support

(21) Technical Support

i) Computer Center Technical Support

(22) Telemedicine

(23) Test and Evaluation Support

(24) Training, Training Development, and Training Center Support (including Computer Based Training)

i) Distance Learning

ii) Training Requirements Analysis and Planning

(25) Virtual Data Center

i) Data Warehousing

(26) Anti-Virus Management Service

i) Intrusion Detection and Prevention Service

ii) Virus Detection, Elimination, and Prevention

(27) Biometrics

i) Smart Card Technologies

(28) Computer Security Awareness, and Training

i) Computer Security Incident Response

ii) Computer Security Planning

iii) Security Policy Compliance

(29) Disaster Recovery, Continuity of Operations, and Contingency Planning

i) Critical Infrastructure Protection

ii) Hot-site and Cold-site Support Services

iii) Incident Response Service

iv) System Recovery Support Services

(30) Hardware and Software Maintenance and /or Licensing

i) Software/Hardware Maintenance and /or Licensing

(31) Independent Verification and Validation (Security)

i) Certification of Sensitive Systems

ii) Mainframe Automated Information Security Support

iii) Security for Small Systems, Telecommunications, and Client Service

(32) Managed E-Authentication Service

(33) Managed Firewall Service

(34) Privacy Data Protection

(35) Public Key Infrastructure (PKI)

i) Crypto Systems

ii) Digital Signature Technology

(36) Secure Managed Email Service (SMEMS)

(37) Security Certification and Accreditation

(38) Systems Vulnerability Analysis/Assessment and Risk Assessment

i) Quantitative Risk Analysis of Large Sensitive Systems

ii) Vulnerability Scanning Service

FUNCTIONAL AREA TWO (2) – INFORMATION SYSTEMS ENGINEERING

(1) System and Software Design, Development, Engineering, and Integration

i) Software Development

ii) System Design Alternative Studies

iii) Software Distribution, Licensing, Maintenance

(2) Information Technology (IT) Strategic Planning, Program Assessment, and Studies

i) Feasibility Studies

ii) Information Technology (IT) Strategic Planning and Mission Need Analysis

iii) Information Technology Organizational Development

iv) Information Technology Program Analysis, Assessments and Studies

v) Information Technology Research and Development

(3) Automated Workflow System Development and Integration

(4) Business Process Reengineering (BPR)

i) Benchmarking/Operational Capability Demonstrations

ii) Change Management

(5) Chief Information Officer (CIO) Support

i) Enterprise Resource Systems Management

ii) Enterprise Resource Systems Planning

iii) Information Assurance Activities

iv) Information Operations

v) Inter/Intra-Agency Enterprise Resource Planning

(6) Global Information Systems

(7) Software Life Cycle Management (SLCM)

i) Cost Benefit Analysis, Cost Effectiveness Analysis

ii) Risk Analysis and Assessment

iii) Stakeholder Analysis

iv) Total Cost of Ownership Studies

(8) Software Engineering (SWE)

i) Software Quality Assurance

(9) Customer Relationship Management

(10) Information Technology Architecture (ITA) Support

(11) Infrastructure Quality Assurance

(12) Instructional Design, and Modeling & Simulation

(13) SCE/CMM/CMMI Analyses and Implementation Support

(14) Anti-Virus Management Service

i) Intrusion Detection and Prevention Service

ii) Virus Detection, Elimination, and Prevention

(15) Biometrics

i) Smart Card Technologies

(16) Computer Security Awareness, and Training

i) Computer Security Incident Response

ii) Computer Security Planning

iii) Security Policy Compliance

(17) Disaster Recovery, Continuity of Operations, and Contingency Planning

i) Critical Infrastructure Protection

ii) Hot-site and Cold-site Support Services

iii) Incident Response Service

iv) System Recovery Support Services

(18) Hardware and Software Maintenance and /or Licensing

i) Software/Hardware Maintenance and /or Licensing

(19) Independent Verification and Validation (Security)

i) Certification of Sensitive Systems

ii) Mainframe Automated Information Security Support

iii) Security for Small Systems, Telecommunications, and Client Service

(20) Managed E-Authentication Service

(21) Managed Firewall Service

(22) Privacy Data Protection

(23) Public Key Infrastructure (PKI)

i) Crypto Systems

ii) Digital Signature Technology

(24) Secure Managed Email Service (SMEMS)

(25) Security Certification and Accreditation

(26) Systems Vulnerability Analysis/Assessment and Risk Assessment

i) Quantitative Risk Analysis of Large Sensitive Systems

ii) Vulnerability Scanning Service

FUNCTIONAL AREA ONE (1)

1.1 Chief Knowledge Officer (CKO) Support

FA 1 Top

The Chief Knowledge Officer is responsible for knowledge management within an organization. They are senior corporate executives with "knowledge" in their titles. In other words, we could assume that they had been appointed specifically to orchestrate a knowledge management program. They are all first incumbents in the role, most having been in office less than two years with their collective experiences.

1.1.1 Informatics	FA 1 Top
The study of information and the ways to handle it, especially by means of information technology (e.g. computers and other electronic devices). The study of the application of computer and statistical techniques to the management of information.

1.1.2 Knowledge Management	FA 1 Top
The use of computer technology to organize, manage, and distribute electronically all types of information, customized to meet the needs of a wide variety of users. The information is stored in a special database organizing, and storing knowledge and experiences of individual workers and groups within an organization and making it available to others in the organization.

1.2 Configuration Management and Licensing	FA 1 Top

1.3 Database Design and Administration and Data Storage Management

FA 1 Top

Database Design -The function of composing records, each containing fields together with a set of operations for searching sorting, recombining, and other functions. This includes determination of content, internal structure, and access strategy for a database, as well as defining security and integrity, and monitoring performance. A database is considered to be a collection of information organized in such a way that a computer program can quickly select desired pieces of data.

1.4 E-Business Planning and Support	FA 1 Top

1.5 Electronic Commerce (EC) and Electronic Data Interchange Support

FA 1 Top

The Subcontractor shall provide resources to support, define, develop, and maintain electronic inter-organizational business networks. EC functions include, but are not limited to electronic exchange of requests for quotations, quotes, purchase orders, notices of award, electronic payments, document interchange, supporting databases, and other activities associated with the procurement and payment process. Guidance on the use of EC in the procurement process can be found in the Federal Acquisition Regulation.

1.6 Emerging Technologies	FA 1 Top

1.6.1 IT Research and Development	FA 1 Top

1.6.2 Nanotechnology	FA 1 Top
A field of science whose goal is to control individual atoms and molecules to create computer chips and other devices that is thousands of times smaller than current technologies permit.

1.7 Independent Verification and Validation

FA 1 Top

The Subcontractor shall provide technical resources to define, develop, and conduct Independent Validation and Verification (IV&V) Tests to assess: 1) the capacity of BPR to improve system services and capabilities; 2) Software Life Cycle Management (SLCM) functions; 3) the support provided for electronic commerce; and 4) other IV&V as required or identified in TO. Validation tests shall be designed to ensure that the software developed fully addresses the requirements established to provide specific system operation functions and capabilities. Verification testing shall be designed to determine whether the software code is logically correct for the operation functions for which it was designed. It is expected that the operational areas listed above will be subcontracted as separate IV&V tasks.

1.8 Information Architecture Analysis and Web Object Indexing

FA 1 Top

Analysis of the hardware and/or software, or a combination of hardware and software, of a system. The architecture of a system always defines its broad outlines, and may define precise mechanisms as well. Web Object Indexing is a website intended to enable a user to obtain other resources on the web. The web index may contain a search facility or may merely contain individual hyperlinks to the resources indexed.

1.9 Information Management Life Cycle Planning/Support	FA 1 Top

1.10 Integration Support	FA 1 Top
Assistance in assembling diverse hardware and/or software components together to work as a system.

1.11 Internet System Architecture and Webmaster Support	FA 1 Top

1.12 Mainframe/Data Processing System Support	FA 1 Top

1.13 Media/Training Center/Video Teleconferencing Support

FA 1 Top

The Subcontractor shall provide planning, analysis, troubleshooting, integration, acquisition, installation, operations, maintenance, training, documentation, and administration services for multi-media and education centers. The Subcontractor shall also maintain a centralized technical assistance service that supports problem resolution and distributes general multi-media and learning information.

1.14 Network Support (including Interdepartmental Data Network (IDN), Local Area Networks (LAN), Wide Area Networks (WAN), Internet access, etc.)

FA 1 Top

The Subcontractor shall provide planning, analysis, troubleshooting, integration, acquisition, installation, operations, maintenance, training, documentation, and administration services for all types of data networks, including, but not limited to, enterprise systems, the Interdepartmental Data Network (IDN) “backbone”, Local Area Networks (LAN), Wide Area Networks (WAN), client-server, Internet access, and videoconferencing. The Subcontractor shall also maintain a centralized technical assistance service that supports problem resolution and distributes general network information.

1.14.1 Connectivity and IT infrastructure Support (including Data Networks, Interdepartmental Data Network (IDN), Local Area Networks (LAN), Wide Area Networks (WAN), Storage Area Networks (SAN)	FA 1 Top

1.15 Office Automation Support/Help Desk Support	FA 1 Top

1.16 Performance Measures and Metrics Planning	FA 1 Top

1.17 Seat Management	FA 1 Top
The Subcontractor shall provide desktop computing as a service and the Government will purchase these services as a utility and will pay for them by the “seat.” The services include the entire suite of hardware, COTS software, connectivity, and support services required to deliver the support to the desktop.

1.18 Section 508 Compliance Assistance	FA 1 Top
Unless specifically exempted, all task orders issued under this subcontract shall comply with Section 508 of the Rehabilitation Act Amendments of 1998 to ensure IT accessibility to disabled persons. For information see the web site at www.section508.gov.

1.19 Supply Chain Management (Logistics)	FA 1 Top
The design and management of seamless, value-added processes across organizational boundaries to meet the real needs of the end customer. The development and integration of people and technological resources are critical to successful supply chain integration.

1.20 Systems Management Support	FA 1 Top

1.20.1 Information Systems Support	FA 1 Top

1.21 Technical Support

FA 1 Top

Computer Center Technical Support - The Subcontractor shall provide planning, analysis, troubleshooting, integration, acquisition, installation, operations, maintenance, training, documentation, and administration services for computer centers. The Subcontractor shall also maintain a centralized technical assistance service that supports problem resolution and distributes general computer center information.

1.22 Telemedicine	FA 1 Top

1.23 Test and Evaluation Support	FA 1 Top

1.24 Training, Training Development, and Training Center Support (including

Computer Based Training)

FA 1 Top

1.24.1 Distance Learning	FA 1 Top

1.24.2 Training Requirements Analysis and Planning	FA 1 Top

1.25 Virtual Data Center

FA 1 Top

VDC provides a complete open-source, digital library system for the management, dissemination, exchange, and citation of virtual collections of quantitative data The VDC functionality provides everything necessary to maintain and disseminate an individual collection of research studies: including facilities for the storage, archiving, cataloging, translation, and dissemination of each collection. On-line analysis is provided, powered by the R Statistical environment. The system provides extensive support for distributed and federated collections including: location-independent naming of objects, distributed authentication and access control, federated metadata harvesting, remote repository caching, and distributed ”virtual” collections of remote objects.

Data Warehousing - The Subcontractor shall coordinate the collection of data designed to support management decision-making. Data warehouses contain a wide variety of data that present a coherent picture of business conditions at a single point in time. Development of a data warehouse includes development of systems to extract data from operating systems plus installation of a warehouse database system that provides managers flexible access to the data. The term data warehousing generally refers to the combination of many different databases across an entire enterprise.

1.26 Anti-Virus Management Service (AVMS)

FA 1 Top

Anti-Virus Management Service enables the detection and removal of system viruses. The service scans executable files, boot blocks and incoming traffic for malicious code. Anti-virus applications are constantly active in attempting to detect patterns, activities, and behaviors that may signal the presence of viruses. AVMS enables Agencies to procure anti-virus capabilities that protect their infrastructure.

1.26.1 Intrusion Detection and Prevention Service (IDPS)

FA 1 Top

Agency enterprise networks, like their commercial counterparts, continue to be challenged with increasing security risks. Intrusion Detection and Prevention Service (IDPS) will serve as a component of the Agency’s security infrastructure by providing an extra layer of protection for its internal networks. IDPS is a security offering that helps reduce network service disruptions caused by malicious attacks.

1.26.2 Virus Detection, Elimination, and Prevention	FA 1 Top
The Subcontractor shall provide virus detection, elimination, and prevention support.

1.27 Biometrics

FA 1 Top

The Subcontractor shall provide biometrics services including the reading of the measurable, biological characteristics of an individual in order to identify them to a computer or other electronic system. Biological characteristics normally measured include fingerprints, voice patterns, retinal and iris scans, faces, and even the chemical composition of an individual's perspiration. For the effective "two-factor" security authorization of an individual to a computer system, normally a biometric measure is used in conjunction with a token (such as a smartcard) or an item of knowledge (such as a password). Biometrics might include fingerprints, retina pattern, iris, hand geometry, vein patterns, voice password, or signature dynamics. Biometrics can be used with a smart card to authenticate the user. The user's biometric information is stored on a smart card, the card is placed in a reader, and a biometric scanner reads the information to match it against that on the card. This is a fast, accurate, and highly secure form of user authentication.

1.27.1 Smart Card Technologies	FA 1 Top

1.28 Computer Security Awareness and Training	FA 1 Top
The Subcontractor shall provide computer security awareness and training.

1.28.1 Computer Security Incident Response	FA 1 Top

1.28.2 Computer Security Planning	FA 1 Top

1.28.3 Security Policy Compliance	FA 1 Top

1.29 Disaster Recovery, Continuity of Operations, and Contingency Planning	FA 1 Top
The Subcontractor shall provide disaster recovery, continuity of operations, and contingency planning support, including those for software applications, which are processed on various computer platforms (e.g., personal computers, mainframes, and mini-computers.

1.29.1 Hot-site and Cold-site Support Services

FA 1 Top

Subcontractor will provide disaster recovery sites, computer systems, network resources and technical professional services to support disaster recovery test exercises and disaster recoveries within twelve (12) hours of a disaster declaration, or when Government personnel occupy the Subcontractor’s recovery facility, whichever is sooner.

Subcontractor personnel assigned to support the customer’s recovery exercises and recovery events shall be U.S. citizens and shall be subjected to background investigations to determine suitability for employment, and receive computer security awareness training in accordance with the Computer Security Act of 1987.

1.29.2 Critical Infrastructure Protection	FA 1 Top

1.29.3 Incident Response Service (INRS)

FA 1 Top

n an effort to combat cyber attacks and crime, Agencies intend to implement Incident Response Service (INRS) as part of their security portfolio. This offering is one of the security tools that will help in responding to potential malicious attacks that can lead to service disruptions. INRS allows Agencies to complement their in-house security expertise, or obtain outside assistance with a greater depth and breadth of experience.

INRS is comprised of both proactive and reactive activities. Proactive services are designed to prevent incidents. They include onsite consulting, strategic planning, security audits, policy reviews, vulnerability assessments, security advisories, and training. Reactive services involve telephone and on-site support for responding to malicious events such as Denial of Services (DoS) attacks; virus, worm, and trojan horse infections; illegal inside activities, espionage, and compromise of sensitive internal agency databases. INRS provides an effective method of addressing these security intrusions, thereby ensuring operational continuity in case of attacks. In addition, INRS provides forensics services that can assist in apprehending and prosecuting offenders.

1.29.4 System Recovery Support Services

FA 1 Top

The Subcontractor shall provide personnel resources to ensure a system recovery capability that will support Government goals and objectives. As a minimum, the Subcontractor must provide the capability for hot-site/cold-site recovery of all critical software programs and sensitive Government information. The requirements for system recovery support services will be based on the analysis of strategic planning factors; the strengths and weaknesses of the system, as obtained through threat assessment and risk analyses; and cost and benefit trade-offs. System recovery support services include, but are not limited to the capability to:

1.30 Hardware and Software Maintenance and/or Licensing	FA 1 Top
The Subcontractor shall provide for software/hardware maintenance and/or software licenses from 3rd party vendors in support of tasks falling within this functional area.

1.31 Independent Verification and Validation (Security)

FA 1 Top

The Subcontractor shall provide technical resources to define, develop, and conduct Independent Validation and Verification (IV&V) Tests for Mainframe Automation Information Security; Certification of Sensitive Systems; and Security for Small Systems, Telecommunications, and Client Server. Validation testing shall be designed to ensure that the software developed fully addresses the requirements established to provide specific operation functions. Verification testing shall be designed to determine whether the software code is logically correct for the operation functions for which it was designed. It is expected that the operational areas listed above will be subcontracted as separate IV&V tasks.

1.31.1 Certification of Sensitive Systems	FA 1 Top
The Subcontractor shall provide support in the certification of sensitive systems.

1.31.2 Mainframe Automated Information Security Support	FA 1 Top
The Subcontractor shall provide operational and analytical support related to security for mainframe information assets.

1.31.3 Security for Small Systems, Telecommunications, and Client Service	FA 1 Top
The Subcontractor shall provide security for small systems, telecommunications, and client server support.

1.32 Managed E-Authentication Service (MEAS)

FA 1 Top

Managed E-Authentication Service (MEAS) provides Agencies with electronic authentication services in order to seamlessly conduct electronic transactions and implement E-Government initiatives via the Internet. The service enables an individual person to remotely authenticate his or her identity to an Agency Information Technology (IT) system. The service shall connect to Agency networking environments including, but not limited to Agency Demilitarized Zones (DMZs) and secure LANs. Managed E-Authentication Service consists of hardware and software components that provide for remote authentication of individual people over a network for the purpose of electronic government and commerce. The service provides for the electronic validation and verification of a user’s identity and enables the use of electronic signatures over the Internet and other public networks.

1.33 Managed Firewall Service

FA 1 Top

Agencies intend to implement Managed Firewall Service in order to secure their internal networks. Similarly to commercial enterprises, Agencies face increasing network security risks, which they seek to mitigate. This offering is one of the security tools that will help reduce service disruptions caused by Service will prevent unauthorized access to or from private networks, such as Local Area Networks (LANs).

1.34 Privacy Data Protection	FA 1 Top

1.35 Public Key Infrastructure (PKI)

FA 1 Top

A type of electronic signature that is generally considered the most reliable and secure. Digital signatures use public key infrastructure (PKI) to authenticate the sender and verify the information contained in the document. With the passage of the electronic signatures act, digital signatures are expected to become increasingly popular for exchanging information, conducting transactions and signing subcontracts over the Internet. The Subcontractor shall provide a set of policies, processes, server platforms, software, and workstations used to administer certificates and public-private key pairs, including the ability to issue, maintain, and revoke public key certificates. The architecture, organization, techniques, practices, and procedures that collectively support the implementation and operation of a certificate-based public key cryptographic system. The PKI consists of systems, which collaborate to provide and implement the PCS and possibly other related services. The term generally used to describe the laws, policies, standards, and software that regulate or manipulate certificates and public and private keys. In practice, it is a system of digital certificates, certification authorities, and other registration authorities that verify and authenticate the validity of each party involved in an electronic transaction.

1.36 Secure Managed Email Service (SMEMS)

FA 1 Top

Secure Managed Email Service (SMEMS) provides Agencies with a complete secure and fully managed email security solution. Email security solutions implemented at Agency gateways and desktops usually attempt to handle events that have already breached the network. Any delay in applying security updates to this infrastructure exposes the network to rapid outbreaks and dynamic threats. SMEMS offers an additional layer of protection by proactively scanning and monitoring email traffic at the Subcontractor’s security platform, before it enters the Agency’s network. The service supports email security functions such as Anti-Virus Scanning, Anti-Spam Filtering, and Content Control. Security engines are continuously updated to maintain effectiveness against threats and inappropriate material. SMEMS works in conjunction with existing Agency email systems, and is implemented without additional investment in hardware and software at Agency sites.

1.37 Security Certification and Accreditation	FA 1 Top

1.38 Systems Vulnerability Analysis/Assessment and Risk Assessment	FA 1 Top

1.38.1 Quantitative Risk Analysis of Large Sensitive Systems	FA 1 Top
The Subcontractor shall provide support in performing quantitative risk analyses of large sensitive systems, generally including the risk analysis package as an attachment to the system security plan.

1.38.2 Vulnerability Scanning Service (VSS)	FA 1 Top
Vulnerability Scanning Service (VSS) allows agencies to conduct effective and proactive assessments of critical networking environments, and correct vulnerabilities before they are exploited. This offering helps to guard Agency systems and network infrastructure against emerging threats.

FUNCTIONAL AREA TWO (2)

2.1 System and Software Design, Development, and Integration	FA 2 Top

2.1.1 Software Development	FA 2 Top
A set of activities that results in software products. Software development may include new development, modification, reuse, re-engineering, maintenance, or any other activities that result in software products. Providing for project management, planning, design, building and implementation of client specific applications, taking responsibility for achieving subcontractually specified results.

2.1.2 System Design Alternative Studies	FA 2 Top

2.1.3 Software Distribution, Licensing, Maintenance	FA 2 Top
The Subcontractor shall provide for software maintenance and/or software licenses from 3rd party vendors in support of tasks falling within this functional area

2.2 Information Technology (IT) Strategic Planning, Program Assessment,

and Studies

FA 2 Top

The Subcontractor shall provide resources to support in the development, analysis, and implementation of IT strategies, architectures, program planning and assessment, and risk, trade-off, requirements, alternatives, and feasibility studies that advance the goals and objectives of the Government.

2.2.1 Feasibility Studies	FA 2 Top
The Subcontractor shall provide resources to facilitate evaluation of a prospective project for the purpose of determining if the project should be undertaken. Feasibility studies normally consider the time, budget, and technology required for completion.

2.2.2 Information Technology (IT) Strategic Planning and Mission Need Analysis	FA 2 Top

2.2.3 Information Technology Organizational Development	FA 2 Top

2.2.4 Information Technology Program Analysis, Assessments and Studies	FA 2 Top

2.2.5 Information Technology Research and Development	FA 2 Top
The Subcontractor shall provide the resources to identify and research emerging technologies in the IT area. Based on this research, the Subcontractor shall develop and evaluate prototype solutions and present findings and recommendations to the Government for their consideration.

2.3 Automated Workflow System Development and Integration	FA 2 Top
The defined series of tasks within an organization to produce a final outcome. Sophisticated workgroup computing applications allow you to define different workflows for different types of jobs. The workflow software ensures that the individuals responsible for the next task are notified and receive the data they need to execute their stage of the process.

2.4 Business Process Reengineering	FA 2 Top
The Subcontractor shall provide resources to support in the development, analysis, and implementation of improvements in the flow of business, work, and program processes and tool utilization.

2.4.1 Benchmarking/Operational Capability Demonstrations	FA 2 Top

2.4.2 Change Management	FA 2 Top

2.5 Chief Information Officer (CIO) Support

FA 2 Top

Typically, a CIO is involved with analyzing and reworking existing business processes, with identifying and developing the capability to use new tools, with reshaping the enterprise's physical infrastructure and network access, and with identifying and exploiting the enterprise's knowledge resources. Many CIOs head the enterprise's efforts to integrate the Internet and the World Wide Web into both its long-term strategy and its immediate business plans.

2.5.1 Enterprise Resource Planning Systems Development and Integration	FA 2 Top
An approach to organizational integration management that relies on integrated application software to provide data on all aspects of the enterprise, such as finance, inventory, human resources, sales, etcetera. The objective of an Enterprise Resource Planning Systems is to provide data, when as needed, to enable an entity to monitor and control its overall operation.

2.5.2 Enterprise Resource Systems Management	FA 2 Top

2.5.3 Enterprise Resource Systems Planning	FA 2 Top

2.5.4 Information Assurance Activities	FA 2 Top

2.5.5 Information Operations	FA 2 Top

2.5.6 Inter/Intra-Agency Enterprise Resource Planning	FA 2 Top

2.6 Global Information Systems	FA 2 Top

2.7 Software Life Cycle Management (SLCM)

FA 2 Top

The Subcontractor shall provide resources to support any or all phases and stages of SLCM, including planning, analysis, troubleshooting, integration, acquisition, installation, operation, maintenance, training, documentation, and administration. The Subcontractor may be responsible for obtaining and/or supporting the necessary software, hardware, firmware, resources, etc. required for a system project.

2.7.1 Cost Benefit Analysis, Cost Effectiveness Analysis	FA 2 Top

2.7.2 Risk Analysis and Assessment	FA 2 Top

2.7.3 Stakeholder Analysis	FA 2 Top

2.7.4 Total Cost of Ownership Studies	FA 2 Top

2.8 Software Engineering	FA 2 Top
The Subcontractor shall provide software engineering support (including planning, analysis, design, evaluation, testing, quality assurance, and project management) in the application of computer equipment through computer programs, procedures, tools, and associated documentation.

2.8.1 Software Quality Assurance	FA 2 Top

2.9 Customer Relationship Management	FA 2 Top
CRM entails all aspects of interaction a company has with its customer, whether it is sales or service related.

2.10 Information Technology Architecture (ITA) Support	FA 2 Top

2.11 Infrastructure Quality Assurance	FA 2 Top

2.12 Instructional Design, and Modeling & Simulation

FA 2 Top

The Subcontractor shall provide instructional design, and modeling & simulation. Instructional Design is the systematic development of instructional specifications using learning and instructional theory to ensure the quality of instruction. It is the entire process of analysis of learning needs and goals and the development of a delivery system to meet those needs. It includes development of instructional materials and activities; and tryout and evaluation of all instruction and learner activities. Instructional Design is that branch of knowledge concerned with research and theory about instructional strategies and the process for developing and implementing those strategies. Instructional Design is the science of creating detailed specifications for the development, implementation, evaluation, and maintenance of situations that facilitate the learning of both large and small units of subject matter at all levels of complexity. Instructional Design can start at any point in the design process. Often a glimmer of an idea is developed to give the core of an instruction situation. By the time the entire process is done the designer looks back and she or he checks to see that all parts of the "science" have been taken into account. Then the entire process is written up as if it occurred in a systematic fashion.

2.13 SCE/CMM/CMMI Analyses and Implementation Support

FA 2 Top

SOFTWARE CAPABILITY EVALUATION (SCE) --It may be necessary on certain task orders to perform software capability evaluations (SCE). The Government may use the SCE (see 1.5.1 and 1.5.2) developed by the Software Engineering Institute (SEI) Carnegie Mellon University (CMU) www.sei.cmu.edu , Pittsburgh, PA, 15213, in evaluating the Contractor’s/Subcontractor’s task order proposal. The SCE level required will be specified in individual task orders. CAPABILITY MATURITY MODEL (CMM) --The Capability Maturity Model for Software (or SW-CMM) is used for judging the maturity of the software processes of an organization and for identifying the key practices that are required to increase the maturity of these processes.

CAPACITY MATURITY MODEL INTEGRATION (CMMI) --The Capability Maturity Model Integration (CMMI) provides models for achieving product and process improvement. The output of the CMMI project is a suite of products, which provides an integrated approach across the enterprise for improving processes, while reducing the redundancy, complexity and cost resulting from the use of separate and multiple capability maturity models (CMMs). To improve the efficiency of model use and increase the return on investment, the CMMI project was created to provide a single integrated set of models.

2.14 Anti-Virus Management Service (AVMS)

FA 2 Top

2.14.1 Intrusion Detection and Prevention Service (IDPS)

FA 2 Top

2.14.2 Virus Detection, Elimination, and Prevention	FA 2 Top
The Subcontractor shall provide virus detection, elimination, and prevention support.

2.15 Biometrics

FA 2 Top

2.15.1 Smart Card Technologies	FA 2 Top

2.16 Computer Security Awareness and Training	FA 2 Top
The Subcontractor shall provide computer security awareness and training.

2.16.1 Computer Security Incident Response	FA 2 Top

2.16.2 Computer Security Planning	FA 2 Top

2.16.3 Security Policy Compliance	FA 2 Top

2.17 Disaster Recovery, Continuity of Operations, and Contingency Planning	FA 2 Top
The Subcontractor shall provide disaster recovery, continuity of operations, and contingency planning support, including those for software applications, which are processed on various computer platforms (e.g., personal computers, mainframes, and mini-computers.

2.17.1 Hot-site and Cold-site Support Services

FA 2 Top

2.17.2 Critical Infrastructure Protection	FA 2 Top

2.17.3 Incident Response Service (INRS)

FA 2 Top

2.17.4 System Recovery Support Services

FA 2 Top

2.18 Hardware and Software Maintenance and/or Licensing	FA 2 Top
The Subcontractor shall provide for software/hardware maintenance and/or software licenses from 3rd party vendors in support of tasks falling within this functional area.

2.19 Independent Verification and Validation (Security)

FA 2 Top

2.19.1 Certification of Sensitive Systems	FA 2 Top
The Subcontractor shall provide support in the certification of sensitive systems.

2.19.2 Mainframe Automated Information Security Support	FA 2 Top
The Subcontractor shall provide operational and analytical support related to security for mainframe information assets.

2.19.3 Security for Small Systems, Telecommunications, and Client Service	FA 2 Top
The Subcontractor shall provide security for small systems, telecommunications, and client server support.

2.20 Managed E-Authentication Service (MEAS)

FA 2 Top

2.21 Managed Firewall Service

FA 2 Top

2.22 Privacy Data Protection	FA 2 Top

2.23 Public Key Infrastructure

FA 2 Top

2.24 Secure Managed Email Service

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2.25 Security Certification and Accreditation	FA 2 Top

2.26 Systems Vulnerability Analysis/Assessment and Risk Assessment	FA 2 Top

2.26.1 Quantitative Risk Analysis of Large Sensitive Systems	FA 2 Top
The Subcontractor shall provide support in performing quantitative risk analyses of large sensitive systems, generally including the risk analysis package as an attachment to the system security plan.

2.26.2 Vulnerability Scanning Service (VSS)	FA 2 Top
Vulnerability Scanning Service (VSS) allows agencies to conduct effective and proactive assessments of critical networking environments, and correct vulnerabilities before they are exploited. This offering helps to guard Agency systems and network infrastructure against emerging threats.