Quality Assurance

Quality Assurance Program: Quality Assurance will be managed by Col. David Ferguson who has over 20 years of operations experience and a proven technical aptitude for design, simulation and analysis.  David’s insight and experience gained over numerous years and varied assignments as a project manager coupled with his military training and extensive analytical skills will allow David to establish and maintain a first class QA process and monitor performance on task orders. 

David will schedule QA reviews on all tasks orders, implement surveys and other processes to assess customer satisfaction and provide the Contract Manager and Project Directors with independent feedback on performance.  David will implement QA methodologies and processes consistent with INDUS SEI CMM Level 2 and ISO 9001:2000 standards.  David will provide training in CWI QA standards and requirements.

CWI firmly believes that attention to quality and details results in customer satisfaction.